Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original tags attached, and in its original packaging. You’ll also need to provide your receipt or other proof of purchase.
To start a return, please contact us at solaliving0421@gmail.com. Please do not send your item back before receiving return instructions from us.
Return Shipping
If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping costs.
For customer-initiated returns where the product is not damaged, defective, or incorrect, the cost of return shipping will be the customer's responsibility. Original shipping charges are generally non-refundable.
If the item arrives damaged, defective, or incorrect, please contact us with photos and details of the issue. We will review the situation and determine the appropriate solution.
Items sent back without first contacting us and receiving return instructions may not be accepted.
Damages and Issues
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with photos of the item and packaging.
For minor damage or damage to individual components, we may be able to provide replacement parts rather than requiring you to return the entire product. We will work with you to determine the best solution based on the specific issue.
If the item cannot be reasonably repaired with replacement parts, we may provide another appropriate solution, such as a replacement item or refund, at our discretion and as required by applicable law.
For damage, defects, or incorrect items caused by an issue on our end, SolaLiving will cover applicable return shipping costs if a return is required.
Non-Returnable Items
Certain items may not be eligible for return, including personalized or custom-made products, unless they arrive damaged, defective, or incorrect.
We also do not accept returns on sale items or gift cards, except where required by applicable law.
Exchanges
We do not offer exchanges.
If you would like a different product or model, you may return your original item in accordance with this Return Policy and place a new order separately.
Return shipping costs for returns due to customer preference are the customer's responsibility.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable EU consumer protection laws.
The item must be returned in accordance with applicable legal requirements. Nothing in this policy is intended to limit any mandatory consumer rights that apply to customers in the European Union.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
For customer-initiated returns where the product is not damaged, defective, or incorrect, return shipping costs are the customer's responsibility and original shipping charges are generally non-refundable.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund, please contact us at solaliving0421@gmail.com.